Return, Refund, and Cancellation Policy

Last updated: June 24, 2026

Except as stated below or required by applicable law, all music products and merchandise sold by Hurry Hard Music (“HHMusic,” “we,” “us,” or “our”) are final sale.

We do not accept returns or exchanges because of a change of mind, incorrect size selection, or personal preference. We will, however, address products that arrive damaged, contain a manufacturing defect, or are different from what was ordered.

Nothing in this policy excludes or limits any consumer right that cannot lawfully be excluded or limited.

Damaged or defective products

Please inspect your order promptly after delivery.

If your product arrives damaged in transit or you believe it has a manufacturing defect, submit a claim using our:

Report a Manufacturing Defect or Transit Damage form

Your submission should include:

• Your full name and email address;
• Your order number and the affected product;
• A description of the issue; and
• Clear photographs or videos showing the damage or defect.

For transit-damage claims, please include photographs of the exterior shipping box, shipping label, packaging materials, and affected product.

For manufacturing-defect claims, please include close-up photographs of the affected areas and, where helpful, a short video demonstrating the issue.

Please retain the product, shipping box, and packaging materials until your claim has been resolved. Do not return or dispose of the product unless we instruct you to do so.

Our support team will typically provide an initial response within 2–4 business days. We may request additional information or documentation before deciding a claim.

If your claim is approved, we will provide an appropriate remedy, which may include a repair, replacement, or refund. When a physical return is required for an approved claim, we will provide return instructions and cover the authorized return-shipping cost.

Incorrect products

If you receive a product different from the one you ordered, contact us as soon as reasonably possible at merch@hurryhardmusic.com.

Include your order number, the name of the product you ordered, and photographs of the product you received. Do not return the product until we provide return instructions.

Final-sale products

Except in the case of an approved damage, defect, or fulfillment-error claim, or where a return is required by law, the following are final sale:

• Physical music products, including vinyl records, CDs, cassettes, box sets, and similar recorded-media products;
• Digital music, downloads, digital files, access codes, and other digitally delivered products;
• Apparel, accessories, collectibles, and other merchandise;
• Personalized, customized, made-to-order, or special-order products;
• Sale and clearance products; and
• Gift cards.

Digital products cannot be returned after they have been delivered, downloaded, accessed, or otherwise made available, except where required by law.

Service-based products

For a product whose primary component is a service, you may request cancellation and a refund within 14 calendar days after purchase, provided the service has not started.

A service is considered started when we have begun substantive work on the order, held a session or consultation, delivered any part of the service, or otherwise begun performing the purchased service.

To request cancellation, contact merch@hurryhardmusic.com before the 14-day period expires and include your order number.

Once a service has started, we do not provide change-of-mind refunds. This does not limit any rights you may have if the service is not supplied as agreed or is otherwise defective.

Exchanges

We do not offer standard exchanges for size, colour, format, style, or preference.

An approved claim involving a damaged, defective, or incorrect product may be resolved through a replacement. Otherwise, you will need to place a separate order for the preferred product.

Unauthorized returns

Do not send a product back to us without first receiving return authorization and instructions.

Products returned without authorization may be refused and may not qualify for a refund or replacement. Because we do not accept general returns, a public return address is not provided in this policy.

Refunds

We will notify you after we have reviewed your claim and, when applicable, received and inspected the returned product.

If a refund is approved, it will be issued to your original payment method within 10 business days, unless a different timeframe is required by applicable law. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, contact merch@hurryhardmusic.com.

European Union withdrawal rights

If you are a consumer in the European Union and your purchase qualifies for a statutory right of withdrawal, you may withdraw from an eligible online purchase without giving a reason:

• For goods, within 14 days after the date you receive the goods; or
• For services, within 14 days after the contract is concluded.

To exercise this right, email merch@hurryhardmusic.com before the applicable withdrawal period expires and clearly state that you wish to withdraw from the purchase.

Where goods must be returned, they must generally be sent back within 14 days after you notify us of your withdrawal. Unless we agree otherwise or the goods are defective, you are responsible for the direct cost of returning them.

You may inspect a product as you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and functioning.

EU withdrawal rights may not apply to certain purchases, including:

• Goods made to your specifications or clearly personalized;
• Sealed audio, video, or computer-software products after the seal has been broken;
• Digital content once delivery, downloading, or streaming has begun with your prior express consent and acknowledgment that the withdrawal right would be lost; and
• Services that have been fully performed after you expressly requested early performance and acknowledged that the withdrawal right would be lost once performance was complete.

When an EU statutory withdrawal applies, refund timing and other procedures will be governed by applicable EU and national law and will override any inconsistent provision of this policy.

Contact us

For return, refund, defect, damage, or cancellation questions, contact:

merch@hurryhardmusic.com