Effective date: October 15, 2026.

We’re an independent music company, and we work to pack and ship your order as soon as we can. Thanks for supporting the artists and the people behind their releases.

Preorders and print-on-demand items

We often sell preorders and items that are printed or made after you order. These need extra time before they are ready to ship. Check the product page and your order confirmation for any release dates or item-specific information. Where an estimated dispatch or delivery date is provided, it is an estimate, not a guaranteed arrival date.

Items in the same order may be ready at different times. Your order may be held until its items are ready or sent in separate shipments. Contact us if you need to know how your order will be handled before ordering.

Shipping and delivery

Available shipping options and charges are shown at checkout. Transit time depends on the destination, carrier and circumstances such as holidays, customs or service disruptions. Preorder and production time comes before carrier transit time.

If you have a deadline, a question about progress, or an order that has not arrived as expected, email merch@hurryhardmusic.com with your order number. We’ll help check its status and the available next steps.

For cancellations, returns and refunds, please see our Return and refund policy. This shipping policy does not limit your rights under applicable consumer law.